What is the return policy?

What is the return policy for Oshi no Ko merchandise?

The return policy for Oshi no Ko merchandise varies significantly depending on where you purchase your items, as official products are sold through multiple retailers and platforms worldwide.

Official Japanese Retailers

When purchasing from official Japanese sources like Kadokawa's online store or Aniplex+, most retailers offer a 7-14 day return window for unopened items. However, international shipping costs are typically not refundable, and customers are responsible for return shipping fees. Pre-order items and limited edition collectibles often have stricter no-return policies once shipped.

International Distributors

Crunchyroll Store provides a 30-day return policy for most Oshi no Ko merchandise, allowing returns for defective items or sizing issues with apparel. Hot Topic and BoxLunch offer similar 30-day windows with receipt requirements.

Amazon sellers vary widely - official distributors typically honor 30-day returns, while third-party sellers may have more restrictive policies.

Key Return Considerations

- Condition Requirements: Items must be unopened and in original packaging

- Limited Editions: Figure collectibles and special releases often cannot be returned unless defective

- Digital Codes: Any merchandise including digital content codes cannot be returned once activated

- International Orders: Return shipping from overseas can be costly and time-consuming

Best Practices

Always review the specific return policy before purchasing, especially for expensive figures or limited merchandise. Save all packaging materials and purchase receipts, as these are typically required for returns.

For the most current return information, check directly with your chosen retailer before completing your Oshi no Ko merchandise purchase. Consider purchasing from retailers with customer-friendly return policies if you're uncertain about sizing or quality.